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When will my order get to me?

Usually we will get something to you within 3 – 5 days. We offer next day delivery on some items; this will be mentioned on the product page itself. If your order is for a product that needs to be custom made, delivery can take a bit longer. If you need any special delivery arrangements, please call us.

Where do you deliver?

We deliver to anywhere in the United Kingdom. A European service will come soon.

If you are not in the United Kingdom and really need something from our website, the best thing to do would be to call us and we will try to either arrange something or point you in the direction of someone who can help. We have on occasion sent items across the pond to the USA.

How much will the delivery charge be?

Orders over £500 will enjoy free delivery to a mainland address.

But as a guide …

Big Items (e.g. baths) - £39.55

Medium Items (e.g. some basins/sinks) - £15.85

Small Items (e.g. taps) - £5.85

(We obviously won’t change £5.85 to send you a few screws and nuts for example!)

** Non UK European deliveries will charged according to weight and will be calculated in your basket at the time of ordering.

***Please note we cannot deliver to the PO Boxes or BFPO addresses.
We may not be able to deliver certain products to remote/non-mainland locations due to size/weight/other restrictions placed on us.

Can I collect my purchase from your Warehouse?

Yes.

Our ‘Click and Collect’ service allows you to collect an order at your convenience.

Simply make your purchase; select the ‘Click and Collect’ option and we will contact you when it’s ready to collect.

We are open for collection between the following times:

Monday to Friday.

8am - 5pm

Saturday.

9am – 2pm